Privacy Policy

1. Introduction

Astra Aqua Pvt. Ltd. ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products and services.

Our registered office is located at B-238/10, G.Floor, KH.No.616, Police Station Road, Sabhapur Extension, Delhi - 110094. We are registered under GST No. 07AAICA6089N1Z0 and CIN No. U29253DL2010PTC204592.

2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, mobile number, email address, delivery address
• Order Information: Product purchased, contract amount, payment schedule, installment history
• Technical Data: IP address, browser type, device information, cookies
• Communication Data: Your preferences in receiving communications from us

3. How We Use Your Information

We use your information for the following purposes:

• To process and manage your product orders and service requests
• To schedule installations, service visits, and warranty support
• To send purchase confirmations, payment receipts, and installment reminders
• To communicate with you regarding warranty, service, and product updates
• To comply with legal obligations and maintain business records

4. Data Storage & Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers with encrypted database connections. Payment transactions are processed through Razorpay, a PCI-DSS compliant payment gateway.

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service partners for installation and maintenance
• Payment processors for transaction processing
• Government authorities when required by law

6. Your Rights

You have the right to access, update, or delete your personal information held by us. You may also withdraw consent for communications at any time by contacting us at astraaqua@yahoo.in or calling 9990347518 / 9911307518.

7. Contact Us

If you have any questions about this privacy policy, please contact us: